Hi, I’m Kharanshu - an IIT ISM Dhanbad student who builds products that solve real problems.
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At a glance
- PM Intern: Reward360 (PHANTOM Smart Concierge)
- Previous: Losung360 (ShipMaxx)
- Strengths: User research, metrics, GTM, AI product design
- Contact: [email protected]
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I believe great products don’t start with features - they start with understanding people. Every product I work on is driven by curiosity, structured thinking, and a deep focus on impact. At the core of my approach is a simple belief - products should not just function, they should create value. I combine user research, data-driven decision making, and structured problem-solving to design solutions that are intuitive, scalable, and impactful.
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🎓
Education
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🏆
Achievements
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🔗
Connect
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💼 Work Experience
Reward360 — Product Management Intern (Bengaluru • Hybrid) | Aug 2026 – Present
- Consolidated and analyzed 17 months of HDFC Aspire Concierge service data (936K requests across 18 categories); de-duplicated 18 monthly raw dumps to surface demand patterns, friction sources, and conversion gaps by customer tier.
- Designed the ARIA personalisation data foundation for PHANTOM Smart Concierge by classifying API fields into person signals vs process fields and defining behavioral signals (e.g., spend ceiling, redemption personality, decision speed).
Losung360 — Product Management Intern (Gurgaon • On-site) | Jul 2025 – Aug 2025
- Owned end-to-end product discovery and PRD authorship for Mascot AI (ShipMaxx’s conversational + agentic seller assistant), spanning a chatbot layer, AI Actions engine, Quick Insights system, and Help Article Dashboard across 11 platform surfaces.
- Specced and shipped Escalation Management and Delivery Dispute modules for a 200–300 seller base, enabling self-serve delay escalation and POD/MWPD dispute filing with automated wallet credits across ~1,500 daily orders.
🧰 Skills & Tools
- Analytics: SQL, Python, Excel, Tableau, Power BI, Dashboard analysis, Product metrics
- Tools: Figma, Canva, Jira
- Product & Strategy: RICE prioritization, Roadmapping, User research, Retention metrics, GTM strategy
- Product Operations: Workflow analysis, Stakeholder coordination, Sprint planning, Backlog prioritization